Position Title: Fundraising Manager
Reports To: GM Fundraising
Direct Reports: 9
Position Location: Auckland
Hours of Work: 37.5/wk with flexibility
Salary: $105k - $125k depending on experience
The Fundraising Manager position is a senior strategic, people and process role focused on maximising operational and capital funds via donations and support from the community. The role is responsible for leading and driving the development and implementation of engaging and customer-centric fundraising programmes, including direct marketing and community-based events and to deliver an effective supporter care strategy and programme, while ensuring best in class outcomes via process improvement and cost control initiatives.
The Fundraising Manager role is accountable for delivering fundraising income of $12M to the organisation. The role drives the development and implementation of key strategies and activities to generate and grow net fundraising income.
The role brings strong commercial acumen and understanding of best-in-class practices to support the development and embedding of a contemporary, customer-led, forward-facing fundraising mind-set.
The Fundraising Manager will lead a team of nine experienced fundraising professionals and will engage and monitor the use of 3rd party expert fundraising agencies and suppliers.
1. Effective team and people leadership
- Encourage performance through empowering leadership that maximises the fundraising teams’ capabilities and potential.
- Enable team members to have a positive impact on the organisation and outcomes.
- Role model effective management and leadership practices, including regular 1:1s, team meetings, and performance discussions.
- Demonstrate leadership behaviours that align to the cultural goals and values of the organisation, and influence team members to ensure desired cultural behaviours.
- Support the organisation’s leadership and cultural transformation through development of our internal brand and focus on the customer experience.
2. Planning, organising, budgeting
a. Contribute to the organisation’s strategic and business planning process, and ensure alignment between organisation strategy and goals with those of fundraising.
b. Oversee budget and resource decisions and identify cost effective ways of achieving high value strategic fundraising outcomes that brings maximum value to the organisation.
c. Set, monitor and review budgets and forecasts to achieve short and long term net income targets.
d, Meet all financial and non-financial targets (KPI’s) set out in the business plan for Fundraising.
a. Promote effective performance practices, and holds leaders accountable for ensuring all people have clear goals, undertake regular performance catch-ups, are coached and receive feedback, and are fairly recognised for their contribution.
b. Deploy measures and tools that enable clear focused attention on” measures of performance and effectiveness.
c. Ensure services compliance with relevant legislative, regulatory and policy requirements.
d. Keep updated on all legislative and taxation issues relating to fundraising.
4. Drive fundraising, events and (direct) marketing strategies and activities
that position Blind Low Vision NZ as a charity of choice to the New Zealand public, including:
- Direct marketing and regular giving programmes
- Supporter Care
- National appeals
- Community fundraising and events
5. Supporter Care
Monitor the nature of supporter enquiries and establish ongoing feedback opportunities, providing reports and feedback to other areas of the business as required.
- Ensure an appropriate supporter complaint handling process is in place, understood and correctly followed, and that complaints are reported and acted on appropriately.
- Develop the culture and mechanisms to enable and empower Supporter Care to proactively identify opportunities to increase supporter value for Blind Low Vision NZ through excellent customer care. Keep abreast of Blind Low Vision NZ’s policies and operations in order to better inform supporters
6. Relationship Management
Develop strong working relationships with colleagues and ensure regular communication with key internal and external stakeholders and suppliers, including selection, negotiation, review and termination of contracts, looking for improvements and new opportunities to increase efficiency.
Ensure the Salesforce database is kept fully up to date by the team, and that data processes and rules are followed and ensuring data capture and utilisation processes, administrative procedures and monitoring systems, adhere to Blind Low Vision NZ’s policies and procedures as well as legislative and regulatory requirements, including the Privacy Act and the Unsolicited Electronic Messages Act.
Health and Safety
Ensure that the Health and Safety Policy is upheld and requirements are met
- All accidents, hazards, near misses, incidents are reported and recorded appropriately
- All practicable steps are taken to minimise or eliminate hazards in the workplace
DIMENSIONS OF THE POSITION
1. Reports: Approx. 9 FTE excluding contractor pool
2. Financial/DFA: TBA
IMPACT AND INFLUENCE
The Fundraising Manager role is critical for generating income, which supports the operating budget for the whole organisation, specifically:
- Through an effective and targeted marketing campaign, the profile of Blind Low Vision NZ is continually raised as a “charity of choice” amongst the public of NZ.
- Public awareness of the Blind Low Vision NZ and Guide Dogs brand will be high, positioning the organisation amongst the major charities it competes with in NZ.
- A sustainable stream of income is secured through regular giving campaigns and management.
- Blind Low Vision NZ fundraising is underpinned by best practice industry methods, continually updated and aligned to emerging trends and changes.
- The role brings a strong commercial perspective ensure commercial capabilities continue to grow and benefit the organisation.
3. Key Competencies (Experience, Skills and Knowledge), and Qualifications
- A highly capable and experienced senior leader, with experience leading a fundraising function in a not-for-profit service setting
- Proven results as a senior manager and leader with a broad range of operational management experience leading diverse operations to achieve stated goals. Fundraising experience is a pre-requisite for this role.
- Knowledge and/or experience with marketing and sponsorships management gained from the corporate or NFP sector
- Well-developed strategic thinking capability that links specific operational goals to broader marketing and organisational strategy
- Strong commercial acumen, including possible management consulting experience
- Strong digital marketing experience across multiple channels and platforms
- Experience in 3rd party supplier management
- Experienced leader who gets the best out of people through an enabling approach and style
- Tertiary qualification in marketing, business, project/programme management or relevant discipline
4. Key Personal Attributes
- Aligned to the Blind Low Vision NZ values; Person Centred, Collaborative, Adaptable, Accountable
- Strong collaborative style, team player, and promotes cross team working outside of own function
- Good communicator, listener, influencer, relationship builder
- Results focused; delivers outcomes and able to implement projects and initiatives through to completion
- Highly pro-active and shows initiative; takes accountability for identifying and then acting on improvement opportunities, responsive to needs of customers and people
- Strategic leadership; connects people to the long-term vision and goals, adapts and aligns resources to strategic priorities, and supports colleagues who are accountable for delivering different parts of the strategic plan
Blind Low Vision NZ
Person Centred – People are at the heart of everything we do and we are led by their needs. We design services that meet people’s needs now and in the future.
Collaborative - We believe that to make change happen, we need to bring people, ideas and resources together in new combinations. Partnerships and teamwork are fundamental to our success and we co-design through effective engagement and collaboration.
Adaptable – We acknowledge the world around us is changing and that we need to change by innovating and applying creative solutions to move forward. We are resourceful in response to this change.
Accountable – We deliver on our promise and hold ourselves responsible. We are honest, candid, transparent and respectful in all aspects of our work, applying good judgement for effective decision-making.